Refund policy

refund policy

a) If the customer returns the purchased goods within 14 days in perfect, undamaged condition and in the original packaging, the full purchase price will be refunded. Return shipping costs are the responsibility of the buyer. Specifying a reason for return is desirable, but not mandatory. If paying by credit card, the refund will be made by crediting the credit card. In the case of prepayment, the refund will be made with a bank transfer. In this case, the return must either be accompanied by a payment slip or clear details of the bank account to which the refund should be transferred must be provided.

b) Brüniger & Co. Engineering GmbH, on behalf of Wafe Technology GmbH, will reimburse the sales value (excluding shipping costs and excluding any payment surcharge for credit card payments) in the event of a return.